Nexsan warranty on products:

ATAbaby = 12 months Advanced Exchange Warranty
ATAboy = 36 months Advanced Exchange Warranty
ATAboy2 = 36 months Advanced Exchange Warranty
ATAboy2x = 36 months Advanced Exchange Warranty
ATABeast = 36 months Advanced Exchange Warranty
SATAblade = 36 months Advanced Exchange Warranty

Advanced Exchange Warranty
Nexsan Technologies, storage solution is warranted fully for X (see above) years from the date of shipment. Upon verification of failure, replacement equipment will be shipped out to our customers in advance of receiving the defective subassembly. Return material authorizations will accompany all equipment shipped and can be issued either by our 24-hour free phone support, fax, email or via our Web site.

Telephone Support:
Nexsan's On-Guard Technical Support Centre
(24 hours a day for free English language technical support)
:: 44 01332 291600 in the United Kingdom
:: 818-715-9785 in the United States

On Location Pre-Exchange Program

An industry first program for maximum protection of critical storage devices, this program provides customers with an on location pre-exchange unit that features fully redundant fail-over hardware including the chassis for a nominal annual charge. This program enables our customers to have in their rack chassis a fully implemented system. Along with our 24-hour no charge technical support, customers can now be assured of rapid resolution to any problem. Defective components can then be advance replaced for constant availability. (Call to find out pricing)

Common FAQ can be viewed here

Common Nexsan FAQ's:

• Firmware - Nexsan has configurable SCSI, Fibre, and ATA Controllers built into their RAID array's please ensure that you are on the mos recent revision of firmware before you start troubleshooting the problem. All current revisions can be seen at www.nexsan.com. If you require a more recent revision of firmware from Nexsan please contact Nexsan or Austor.
• Drive Upgrade - Nexsan will not ship nor sell empty HDD (Hard Disk Drive) bays/sleds. The reason is warranty. Nexsan do not have the ability to regulate the warranty of existing systems that are in the field. This matter can be taken up with Nexsan directly email support@nexsan.com
• Lost IP Address or Password - if you do not have DHCP (Dynamic Host Config Protocol) enabled and you have lost communication with the Nexsan storage array, you need to reset the device back to it's original configuration (this will not erase any array). The process is called 'booting into Gleaning Mode'. By booting into gleaning mode you can set the unit back to it's default IP address (10.11.12.13) or you can set up ARP (Address Resolution Protocol). All of this information can be found in the manual.

Manufacture support portal www.nexsan.com/support